Some Partners are not getting up-to-date data for customer activations

Incident Report for F-Secure services

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2023 - 05:46 UTC

Identified

Partners are not getting up-to-date/valid data for customer activations. This wrong data leads to insufficient view to activation within the customer base and possibly wrong end user communication (e.g. reaching out to customers that have already activated the product).

Which partners are impacted:

Our understanding is that these affected partners are in the Nordics, probably less than 5

Cause has been identified and the estimated time for the fix to be sent is early next week (week 20).

Posted May 10, 2023 - 12:31 UTC

This incident affects: F-Secure Global Operator Services (Operator Portal).