F-Secure SAFE: Family Rules feature not working on devices with Android 9 and older
Incident Report for F-Secure services
Resolved
On 2020-08-27 we noticed an issue where the Family Rules feature was not working on devices with Android 9 and older.

The incident has been resolved for the majority of customers by 2020-09-04 13:00 UTC, and recovery for the remaining customers is expected to be completed by 2020-09-11

In order to correct the situation on affected device you need to reactivate the Family Rules Child profile either by reinstalling the security product or by following the steps below:

Open F-Secure SAFE for Android.
Tap on the drop-down arrow next to Protecting .
Tap on Switch user.
Log in using your F-Secure account credentials.
On the "Who uses this device?" page, select My Device, and tap Continue.
Tap Finish
Tap on the drop-down arrow next to Protecting .
Tap on Switch user.
Log in using your F-Secure account credentials.
On the "Who uses this device?" page, select My Child, and tap Continue.
Follow the instructions on screen to create a new profile (or to use existing profile) and set up Family Rules for your child.
Posted Sep 09, 2020 - 16:10 EEST
This incident affected: F-Secure Operator Services EU (Avenue EU), F-Secure Home Products (F-Secure SAFE), F-Secure Operator Services NA (Avenue NA), and F-Secure Operator Services APAC (Avenue APAC).