Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 2023 - 10:10 UTC
Investigating - We are investigating an issue with Single-Sign-On (SSO) for Operators. Users are not able to log in if they are utilizing SSO. Customers remain protected with already installed clients. We'll update this incident as new information is discovered.
May 30, 2023 - 07:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 2023 - 05:46 UTC
Identified - Partners are not getting up-to-date/valid data for customer activations. This wrong data leads to insufficient view to activation within the customer base and possibly wrong end user communication (e.g. reaching out to customers that have already activated the product).
Which partners are impacted:
Our understanding is that these affected partners are in the Nordics, probably less than 5
Cause has been identified and the estimated time for the fix to be sent is early next week (week 20).
May 10, 2023 - 12:31 UTC