Resolved -
We're writing to confirm that the activation issue affecting partners in the APAC/Japan region has been resolved.
Summary: Yesterday, a backend infrastructure fault in our ap-northeast-1 environment caused intermittent server errors, which prevented some customer activations in the region from completing.
Resolution: Our engineering team identified and restored the affected service. Activations are now processing normally, and we've confirmed no further errors since the fix was applied.
We regret inconvenience this may have caused your customers, and thank you for your patience.
Jul 29, 10:36 UTC
Monitoring -
We're writing to confirm that the activation issue affecting partners in the APAC/Japan region has been resolved.
Summary: Earlier today, a backend infrastructure fault in our ap-northeast-1 environment caused intermittent server errors, which prevented some customer activations in the region from completing.
Resolution: Our engineering team identified and restored the affected service. Activations are now processing normally, and we've confirmed no further errors since the fix was applied.
We regret any inconvenience this may have caused your customers, and thank you for your patience.
Jul 28, 10:54 UTC
Investigating -
We are currently investigating an issue affecting account activations for partners in the APAC/Japan region.
Impact: Some customer activations in this region are failing to complete.
Root cause: The issue stems from a backend infrastructure component in our APAC environment currently returning intermittent server errors, which prevents the final step of the activation process from completing.
Current status: Our engineering team has identified the affected component and is actively working to restore full service. We expect to redeploy the affected service shortly to resolve the errors.
Next update: We will notify you as soon as the issue is resolved, or within 1 hour if remediation takes longer than expected.
We regret any inconvenience this may cause your customers.
Jul 28, 10:34 UTC