Monitoring - The services are operating normally again. We continue to monitor the situation.
Oct 19, 11:25 EEST
Investigating - We are investigating a performance degradation of F-Secure Rapid Detection and Response.
Oct 16, 16:13 EEST

About This Site

Visit this page for information about the services operational status, ongoing and past incidents as well as scheduled maintenance announcements.

Rapid Detection and Response Service (RDS) Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Detection Cloud Operational
90 days ago
100.0 % uptime
Today
Rapid Detection and Response (RDR) Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Detection Cloud Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Protection Service for Business (PSB) Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Endpoints (Clients & Servers) Operational
90 days ago
100.0 % uptime
Today
Business Suite Operational
90 days ago
100.0 % uptime
Today
Endpoints (Clients & Servers) Operational
90 days ago
100.0 % uptime
Today
Radar Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Scan Nodes Operational
90 days ago
100.0 % uptime
Today
Cloud Protection for Salesforce Operational
90 days ago
100.0 % uptime
Today
Backend Operational
90 days ago
100.0 % uptime
Today
Cloud Protection for Office 365 Operational
90 days ago
100.0 % uptime
Today
F-Secure Global Operator Services Operational
90 days ago
100.0 % uptime
Today
Operator Portal Operational
90 days ago
100.0 % uptime
Today
F-Secure Operator Services EU Operational
90 days ago
99.97 % uptime
Today
Avenue EU Operational
90 days ago
99.96 % uptime
Today
SENSE SDK EU Operational
90 days ago
99.94 % uptime
Today
ID Protection EU Operational
90 days ago
99.99 % uptime
Today
F-Secure Operator Services APAC Operational
90 days ago
99.94 % uptime
Today
Avenue APAC Operational
90 days ago
99.95 % uptime
Today
SENSE SDK APAC Operational
90 days ago
99.95 % uptime
Today
ID Protection APAC Operational
90 days ago
99.91 % uptime
Today
F-Secure Operator Services NA Operational
90 days ago
99.97 % uptime
Today
Avenue NA Operational
90 days ago
99.92 % uptime
Today
SENSE SDK NA Operational
90 days ago
99.98 % uptime
Today
ID Protection NA Operational
90 days ago
100.0 % uptime
Today
F-Secure Home Products Operational
90 days ago
99.98 % uptime
Today
F-Secure SAFE Operational
90 days ago
99.98 % uptime
Today
F-Secure KEY Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - Our Security Cloud was partially unavailable on 21st of October from 05:22 - 5:54 UTC impacting the following products in EMEA and APAC regions.
Our North American services were not impacted.

Cloud Protection for Salesforce
Cloud Protection for Office 365
F-Secure SAFE for Android and Mobile Security

All of our End Point Protection products, incl. F-Secure Computer Protection, Server Protection, Client Security, F-SECURE SAFE and others.

During the outage Cloud Protection for Salesforce, Cloud Protection for Office 365 and F-Secure SAFE for Android / Mobile Security could not complete file scanning, but could still detect known malicious content based on content reputation analysis.
Our End Point Protection products maintained high levels of security via other security layers, but may have experienced more false positives during the outage.

We recommend the following actions:

Cloud Protection for Salesforce
- Perform a manual scan from the Cloud Protection App under Administration -> Manual scan

Cloud Protection for Office 365
- no action needed. Messages queued and scanning retried.

F-Secure SAFE for Android / Mobile Security for Android
- Perform a manual scan from Antivirus -> Scan now

All other products
- No action needed
Oct 21, 05:30 EEST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

Unresolved incident: Degraded performance of F-Secure RDR.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 06:30 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:30 EEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 10:03 EEST
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:01 EEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 08:29 EEST
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.