Login and registration failure in My F-Secure
Monitoring - Products affected by this incident were: F-Secure SAFE and TOTAL products

This morning, around 9:20 EET we noticed that login attempts to My F-Secure account and activation attempts of SAFE resulted failure.

When this was reported to us, we immediately started to investigate, and a fix was tested and approved at 11.30.

This issue did not effect the protection on devices.
Jun 28, 12:05 EEST

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Visit this page for information about the services operational status, ongoing and past incidents as well as scheduled maintenance announcements.

NOTE: For WithSecure Product & Service status, please visit: https://status.withsecure.com/

F-Secure Global Operator Services Operational
Operator Portal Operational
F-Secure Operator Services EU Operational
Avenue EU Operational
SENSE SDK EU Operational
ID Protection EU Operational
F-Secure Operator Services APAC Operational
Avenue APAC Operational
SENSE SDK APAC Operational
ID Protection APAC Operational
F-Secure Operator Services NA Operational
Avenue NA Operational
SENSE SDK NA Operational
ID Protection NA Operational
F-Secure Home Products Operational
F-Secure SAFE Operational
F-Secure IDP Operational
Portal Operational
API Operational
Detection Cloud Operational
Ordering Operational
Endpoints (Clients & Servers) Operational
Scan Nodes Operational
Backend Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
API calls to OneID are returning errors in Safe Avenue for Japan
Resolved - This incident has been resolved.
Jun 28, 10:05 EEST
Monitoring - A issue has been solved, however root cause is being investigated. This issue has been lowered to monitoring status accordingly.
Jun 21, 07:30 EEST
Update - We are continuing to investigate this issue.
Jun 21, 05:39 EEST
Investigating - We are investigating a service outage of Safe Avenue for Japanese operators business.
Effects are that API calls for Safe Avenue are returning error when creating user accounts/activation.

We'll update this incident as new information is discovered.
Jun 21, 05:35 EEST
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Replying to e-mails from F-Secure and WithSecure Support may be rejected by our ticketing system
Resolved - This incident has been resolved.
Jun 24, 09:21 EEST
Monitoring - We have resent the latest email in your support case with the [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] in the subject. When replying to us, please ensure you reply to the latest email with the reference [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ].

We apologize for the inconvenience caused.
Jun 22, 13:12 EEST
Identified - We have identified the issue and we managed to recover and re-attach affected emails to original cases.
These cases will be handled and follow up as normal moving forward.

We will also ensure emails that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] will be resent, so you may reply to those email containing REF identified.

We expect an update on the progress later today, 22nd of June,

If you have an urgent request pending and awaiting reply from us, do not hesitate to give us a call.
If your request is not urgent, we ask for your patience.
Jun 22, 10:00 EEST
Investigating - We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered.

The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ]

We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June.

If you have an urgent request pending, do not hesitate to give us a call.
If your request is not urgent, we ask for your patience.
Jun 21, 15:08 EEST
Jun 23, 2022

No incidents reported.

Jun 22, 2022
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

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